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Frequently asked questions

Shipping & Delivery

For any International requirements, please contact our sales team on +441132491155.

Delivery options are presented to you on either the Cart or Checkout pages where you can select your preferred delivery option. To learn more about our delivery options and costing involved please read our delivery information.

Customers will be emailed a tracking number which they can use to track orders via the couriers Track & Trace system.

Orders

Much of our 35 years of success is due to our highly knowledgeable sales team who can assist you with any questions that you may have.

We supply to both the commercial and industrial sectors including resellers, manufacturing, construction, production among many others.

We provide a comprehensive costing matrix for every type of client. From small to large scale businesses, we aim to provide high quality products at attractive rates.

We provide a 12 month guarantee on all our products.

Although we endeavour to maintain stock levels, in some instances we may be low on a particular product. Simply contact us, we will either release stocks, or we will provide you with a full lead time on our stock delivery.

Returns

Once you've placed an order, it cannot be changed or added to.

Contact our sales department and request an RMA (Goods Return Form). Once provided to you, you will need to ship the items back to us with the RMA included inside the package. Once inspected by the returns department, your original payment method will be credited with the original purchase price minus restocking fees of 30%. We do not accept pipe or adhesives as returns.

Once you've placed an order, it cannot be changed or added to.

Frequently asked questions

For any International requirements, please contact our sales team on +441132491155.

Delivery options are presented to you on either the Cart or Checkout pages where you can select your preferred delivery option. To learn more about our delivery options and costing involved please read our delivery information.

Customers will be emailed a tracking number which they can use to track orders via the couriers Track & Trace system.

Much of our 35 years of success is due to our highly knowledgeable sales team who can assist you with any questions that you may have.

We supply to both the commercial and industrial sectors including resellers, manufacturing, construction, production among many others.

We provide a comprehensive costing matrix for every type of client. From small to large scale businesses, we aim to provide high quality products at attractive rates.

We provide a 12 month guarantee on all our products.

Although we endeavour to maintain stock levels, in some instances we may be low on a particular product. Simply contact us, we will either release stocks, or we will provide you with a full lead time on our stock delivery.

Once you've placed an order, it cannot be changed or added to.

Contact our sales department and request an RMA (Goods Return Form). Once provided to you, you will need to ship the items back to us with the RMA included inside the package. Once inspected by the returns department, your original payment method will be credited with the original purchase price minus restocking fees of 30%. We do not accept pipe or adhesives as returns.

Once you've placed an order, it cannot be changed or added to.